Terms of Use

(Last revision – 21 April 2015)


Terms of use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of mobile application and any associated website provided by us from time to time (together the Services), whether as a guest or a registered user. Use of our Services includes accessing, browsing, or registering to use our Services.

Please read these terms of use carefully before you start to use our Services, as these will apply to your use. By using our Services, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our Services.

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Other applicable terms

These terms of use include the following additional terms, which also apply to your use of our Services:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.

Our API Policy, which sets out the terms on which you may access the private Petbu application programming interface (“API”).

Information about us

The Services are operated and provided by Venturespring Limited. Venturespring Limited is registered in England and Wales under company number 7959766 and has its registered office at Harwood House, 43 Harwood Road, London SW6 4QP.

Your account and password

You must be at least 13 years old to create an account to access our Services.

If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to require you to forfeit your username, whether chosen by you or allocated by us, at any time.

We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your password, you must change it promptly.

You may deactivate your account by logging into the Services and deactivating your account through the relevant account settings. Termination will result in your contributions, including any photos, comments, likes and friends lists no longer being accessible through your account, although those contributions and associated information may persist and appear within the Services, such as where your contributions have been shared by others).

Content standards

These content standards apply to any and all material which you contribute (contributions), and to any interactive services associated with it.

The views expressed by other users do not necessarily represent our views or values.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).

Be genuinely held (where they state opinions).

Comply with applicable law in the United Kingdom and in any country from which they are posted.

Contributions must not:

Contain any material which is defamatory of any person or organisation.

Contain any material which is obscene, offensive, hateful or inflammatory.

Promote sexually explicit material.

Promote violence.

Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

Infringe any copyright, database right or trade mark of any other person.

Be likely to deceive any person.

Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

Promote any illegal activity.

Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

Be likely to harass, upset, embarrass, alarm or annoy any other person.

Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or organisation.

Give the impression that any contributions emanate from us, if this is not the case.

Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We may edit, remove or monitor any contributions that we determine to breach the content standards set out in these terms of use.

We will not be responsible, or liable to any third party, for the content or accuracy of any content or contributions posted by you or any other user of our Services.

Prohibited uses

You may use our Services only for lawful purposes.  You may not use our Services:

In any way that breaches any applicable local, national or international law or regulation.

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our mobile application or Services, including any rights attached to your account, including, by way of example only, your username.

Not to access our Services through automated methods including, without limitation, by using by using automated devices, scripts, bots, spiders, crawlers or content scrapers.

Not to breach these terms of use or to encourage any other person to do so.

Not to access without authority, interfere with, damage or disrupt:

access to our Services (including unauthorised interference with other users’ contributions);

any part of any website provided as part of our Services;

any equipment or network on which our Services (including any website) are stored;

any software used in the provision of our Services; or

any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our absolute discretion, whether there has been a breach of these terms of use through your use of and your access to our Services.  When a breach has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms of use constitutes a material breach of the terms upon which you are permitted to use our Services, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our Services.

Immediate, temporary or permanent removal of any contributions uploaded by you.

Issue of a warning to you.

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we feel is reasonably necessary.

We exclude liability for actions taken in response to breaches of these terms of use.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

We may refuse access to the Services where we believe a person has breached or will breach these terms of use.

Accessing our Services

Our mobile applications and access to any associated website are made available free of charge.

We do not guarantee that our Services, or any content therein, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Services.

You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Changes to our Services

We may update our Services from time to time, and may change the content at any time. However, please note that any of the content may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Services or any content will be free from errors or omissions.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Services, including any associated website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You retain all of your ownership rights in your content, but you are required to grant us a worldwide non-exclusive, royalty-free, revocable licence to use, store and copy that content and to distribute and make it available to third parties. Any content you upload as a contribution will be considered non-confidential and non-proprietary.

You are also required to grant users of the Services a worldwide non-exclusive, royalty-free, revocable licence to use, store and copy that content and to distribute and make it available to other users within the Services.

We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you through our Services constitutes a violation of their intellectual property rights, or of their right to privacy.

No reliance on information

Although we make reasonable efforts to update the information available to our users, we make no representations, warranties or guarantees, whether express or implied, that any content is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services or any content, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our Services;

use of or reliance on any content displayed in our mobile applications or on any associated website;

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services or to your downloading of any content from it, or from any website linked to it.

We assume no responsibility for the content of websites linked in our Services. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that our mobile applications or any associated website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform in order to access our Services. You should use your own virus protection software and ensure your operating system, browser and mobile application are kept up to date.

You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services or any associated website, the server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Services or any website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

Linking to our website

You may link to any website operated by us as part of the Services, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our websites must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all material respects with these terms of use.

If you wish to make any use of content other than that set out above, please contact us via contact@petbu.co.

Third party links and resources

Where our Services contain links to other sites, services and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites, services or resources.

Applicable law

These terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

Contact us

To contact us, please email contact@petbu.co.